All products bought on our website haize-project.com can be exchanged or refunded within 30 days after the order. Articles have to be new with their packaging and stickers included.

Once the order received and inspected by our team, we will credit your bank account.
 

To refund or exchange a product, please send the following information by email to support@haize-project.com and we will quickly answer you with the

 

instructions:
-Order Number #
-Articles that you desire to return
 

Once the product is received by our team, processing of your return could take up to two weeks
Shipping costs are not refunded and customers are responsible of their return. Except if the return is due to a guarantee defect.
 

Please note that there is no refund or exchange for all the products issued from private sells or prototypes.
 

Please note that no return or exchange will be done on any of the products purchased on private sales or prototypes.